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Merchant Services

First/Second Line Maintenance

FLM

Requires no tools or parts; basic remedial maintenance:

  • Clearing paper or currency jams
  • Clearing/printing electronic journal
  • Clean ATM dip, swipe or motorized card readers
  • Reset cash dispenser; reset printer
  • Reload DES keys if ATM has lost encryption
  • Inspect and correct placement or seating of captured card tray, currency cassettes and divert bin
  • Perform test transaction after service to ensure ATM is online
  • Replace defective currency cassettes and transfer currency from defective cassette to the new cassette
  • Check supplies and replenish as necessary
SLM

Includes repairs beyond the scope of First Line Maintenance necessary to keep the ATM in good operating condition:

  • Replacement parts and labor performed by a certified ATM technician
  • Scheduled preventive maintenance
  • Required software changes/upgrades
  • Communications troubleshooting including dial-up, frame relay, V-Sat and Wireless configurations

Response time: Within 4 hours of notice (seven days per week)

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